OPTIONAL ADDON FEATURE
Premium Priority Support
To ensure you receive the level of support that best suits your needs, we offer two types of customer assistance: our Standard Online Support, included with all subscriptions, and our Premium Priority Support, available for an additional $2/month/vehicle.
While Standard Support provides you with reliable assistance through our ticketing system, our Premium Priority Support offers dedicated phone support, prioritised ticket handling, <1 h response times, and exclusive access to senior engineers, among other advanced features.
Standard Online Support
- Access to FAQ and Knowledge Base
- Email Support with ~24 hour response time
- Support via ticketing system
- Online chat support during business hours
- Access to community forums for peer-to-peer support
Premium Priority Support
- 24/7 Dedicated Support Line: Customers can reach a support agent at any time.
- Immediate Response Time: Premium customers enjoy priority status, meaning quicker replies and faster solutions.
- Direct Access to Senior Support Engineers: In-depth expertise for complex issues.
- Proactive Monitoring and Alerts: We monitor your account for issues and notify you proactively.
- Personalised Service: Dedicated account managers to understand your unique needs.
- Premium Knowledge Base: Access to advanced tutorials and troubleshooting guides available only to premium customers.
- Scheduled Check-Ins: Periodic reviews to ensure you’re getting the most out of your service.
- Priority Ticket Handling: Your support tickets jump to the front of the queue.
- Beta Access to New Features: Be the first to try out upcoming features and services.
- Remote Troubleshooting and Onboarding: Support agents can remotely assist in setup or troubleshooting.
Ready to upgrade to Premium Priority Support?
Reach out to your sales manager or account manager to organise the upgrade.
