Premium Priority Support

To ensure you receive the level of support that best suits your needs, we offer two types of customer assistance: our Standard Online Support, included with all subscriptions, and our Premium Priority Support, available for an additional $2/month/vehicle.

While Standard Support provides you with reliable assistance through our ticketing system, our Premium Priority Support offers dedicated phone support, prioritised ticket handling, <1 h response times, and exclusive access to senior engineers, among other advanced features.

Standard Online Support

  • Access to FAQ and Knowledge Base
  • Email Support with ~24 hour response time
  • Support via ticketing system
  • Online chat support during business hours
  • Access to community forums for peer-to-peer support

Premium Priority Support

  • 24/7 Dedicated Support Line: Customers can reach a support agent at any time.
  • Immediate Response Time: Premium customers enjoy priority status, meaning quicker replies and faster solutions.
  • Direct Access to Senior Support Engineers: In-depth expertise for complex issues.
  • Proactive Monitoring and Alerts: We monitor your account for issues and notify you proactively.
  • Personalised Service: Dedicated account managers to understand your unique needs.
  • Premium Knowledge Base: Access to advanced tutorials and troubleshooting guides available only to premium customers.
  • Scheduled Check-Ins: Periodic reviews to ensure you’re getting the most out of your service.
  • Priority Ticket Handling: Your support tickets jump to the front of the queue.
  • Beta Access to New Features: Be the first to try out upcoming features and services.
  • Remote Troubleshooting and Onboarding: Support agents can remotely assist in setup or troubleshooting.

Ready to upgrade to Premium Priority Support?

Reach out to your sales manager or account manager to organise the upgrade. 

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To buy a GPS tracker for your personal car,
please visit our online store at linxio.store