Frequently Asked Questions

At Linxio, we strive to provide you with the best GPS tracking and fleet management solutions. Whether you're a new customer or a long-time user, our Frequently Asked Questions (FAQ) section is designed to help you quickly find the answers you need. Here, you'll find comprehensive information on various topics, including product features, technical support, account management, and more.

Signing Up For EOFY 2024 Promotion

The promotion is valid until June 30, 2024, only.

The minimum term agreement for the EOFY 2024 offer is 36 months.

The offer is available on Linxio Fleet Plus or any Video Telematics plan.

The EOFY 2024 promotion can not be used with any other offer or discount.

From tech gadgets like Apple CarPlay/Android Auto, and complimentary roadside assistance, all the way to incredible discounts, there's never been a better time to add telematics or dashcams to your fleet!

To join the waitlist and sign up for the EOFY 2024 promotion, fill out the pricing form.

For our free giveaway this EOFY 2024, you get to choose;

  • Free Android Auto / Apple CarPlay screen
  • Carbiz roadside assistance

For more info on Carbiz, click here.

Please speak with our sales team for more information.

Based on what you choose, the merchandise will be shipped to you at the end of June 30, 2024.

3G Network Shutdown

Upgrading to 4G/5G offers significant benefits such as faster data speeds, improved network reliability, and enhanced connectivity. With the eventual phasing out of 3G networks, upgrading ensures future-proofing and continued access to robust mobile data services.

The ideal time to upgrade is now, as 3G networks are gradually being decommissioned globally, including in Australia. Upgrading early ensures uninterrupted services and takes advantage of the advanced features offered by 4G/5G technology.

Upgrading provides faster and more reliable data transmission, improved location accuracy, reduced latency, and enhanced capacity for handling a higher volume of connected devices, ultimately leading to more efficient and responsive GPS tracking.

Contact your GPS hardware provider to confirm compatibility. In many cases, upgrading may involve replacing the existing hardware with models explicitly designed for 4G/5G networks.

Yes, upgrading the hardware may require updating your GPS tracking software to ensure compatibility with the new devices and to leverage the advanced features offered by 4G/5G networks.

In most cases, upgrading involves replacing the existing hardware with new 4G/5G-compatible devices. Consult with your GPS hardware provider to explore upgrade options and compatibility.

Check with relevant government agencies or industry associations for information on any incentives, subsidies, or programs that support the transition to 4G/5G technology. These initiatives may vary by region and industry.

Work closely with your GPS hardware provider, mobile service provider, and IT team to plan and execute the upgrade seamlessly. This may involve testing new hardware, updating software, and coordinating with relevant stakeholders to minimize downtime.

Remember, each upgrade scenario may be unique, so it’s advisable to seek guidance from your GPS hardware and service providers for personalized assistance.

Migrating To Linxio

The Linxio platform is a modulated software so you can start with the basics, and add more functionality as your business requirements grow.

While we recommend using a Linxio branded GPS tracking device for the ultimate accuracy and reliability, we understand that the reinvestment into new hardware may not fit within budget. in this case, we do have the ability to integrate almost any GPS tracking device, from any provider.

We give our clients lifetime cloud storage of their company data, as long as you are our customer, your data will be stored safely in our highly secure, mirrored data centre.

No, our software is very intuitive and has many automated tasks to help you run this software with minimal interaction. Such as automated reports, alerts, and notifications.

Pricing depends on a few things, such as your business requirements, fleet size, whether you purchase hardware outright, or go on a rental plan, etc.

The best way to get all the information on pricing is to complete the form above for an obligation-free quote.

Yes, we can offer customised hardware and software plans according to your exact requirements and even have the scope for custom development to get you exactly what you need. Just contact us today for an obligation-free consultation.

Telematics Nomenclature

A GPS tracker is an electronic navigational device that is generally powered by or utilises the global positioning satellite system to track the location of a vehicle in real time, be it a person, car or any other locomotive for that matter.

The device is usually integrated into the vehicle or carried by a person so that the latter can be tracked accurately. The location that is recorded onto the device is transmitted via a cellular or satellite modem embedded in the tracker.

Based on the type, a tracking device can have or omit modules depending upon the usage requirement.

Broadly, trackers are broken down into 5 categories, namely;

Data Loggers: These devices log the position or the location coordinates of the device on the internal memory that can be later accessed through downloadable data.

Data Pushers: These devices are the most common type of GPS trackers widely used. These devices usually transmit the data in the form of location, along with information about other on-board diagnostics to a designated server at regular intervals.

Data Pullers: Unlike data pushers, data pullers are always on and can transmit data as often as one wants to. Data pullers are more commonly used in conjugation with tracking devices with a GPS receiver module and a cellular network that can be triggered by sending a message wirelessly to it.

Convert Trackers: These are your regular trackers being put to use in everyday life. The only catch here is that these trackers are designed in a particular manner so that they mimic regular objects.

Vehicle OBD Trackers: OBD trackers can be easily plugged into the onboard diagnostics of a vehicle. The tracking unit is powered by the obd unit present on the vehicle. Additionally, OBD trackers communicate with other sub-systems of the onboard diagnostics to obtain data about vehicle performance, fuel consumption among other things.

  • Fleet Management
  • GPS Tracking
  • Asset Management
  • Asset Tracking
  • Vehicle Tracking
  • Personal Tracking
  • Driver Tracking, Driver Safety & Management
  • Job Management
  • Field Service Solutions
  • Chemical
  • Construction
  • Transportation & Logistics
  • Oil, Gas & Mining
  • Food & Beverage
  • Hospitality Industry
  • Delivery & Dispatch Services
  • Healthcare & Emergency Services
  • Vehicle & Equipment Rental Services
  • Farming, Forestry & Agriculture
  • Private & Government Defense Sector
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